Privacy policy


Privacy Policy

This Privacy Policy describes how Malasthenics Ltd (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from malasthenics.com (the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this policy.

Contact

If you have questions, need more information about our privacy practices, or would like to make a complaint, please contact us at:

Email: office@malasthenics.com

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information.”

Information We Collect

Device Information

Examples of personal information collected:

  • Web browser version
  • IP address
  • Time zone
  • Cookie information
  • Pages or products you view
  • Search terms
  • How you interact with the Site

Purpose of collection

  • To load the Site accurately for you
  • To analyse website usage
  • To optimise our website performance

Source of collection

Collected automatically through:

  • Cookies
  • Log files
  • Web beacons
  • Tags
  • Pixela

Order Information

When you make or attempt to make a purchase through the Site, we collect certain information including:

  • Name
  • Billing address
  • Shipping address
  • Payment information
  • Email address
  • Phone number

Purpose of collection

  • To process payments
  • To fulfil orders
  • To arrange shipping
  • To provide invoices and order confirmations
  • To communicate with you
  • To screen orders for potential fraud
  • To provide marketing or advertising where permitted

How We Share Personal Information

We share your Personal Information with trusted service providers to help us provide our services and fulfil contracts with you.

For example:

  • Shopify – powers our online store
  • Payment providers – to process transactions
  • Shipping providers – to deliver orders
  • Analytics providers – to understand website usage

For more information about how Shopify uses your personal information, please see:

https://www.shopify.com/legal/privacy

We may also share your information to:

  • Comply with laws and regulations
  • Respond to legal requests
  • Protect our rights

Cookies

A cookie is a small amount of information downloaded to your device when you visit our Site.

We use cookies to improve your browsing experience and allow the website to remember your actions and preferences (such as login details or region selection).

Cookies also help us understand how visitors use our website.

Cookies used on our website may include:

  • Necessary cookies for website functionality
  • Performance and analytics cookies
  • Marketing and advertising cookies

Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.

Please note that blocking cookies may affect the functionality of parts of the Site.

For more information about cookies, visit:

https://www.allaboutcookies.org

Behavioural Advertising

We may use your personal information to provide targeted advertisements or marketing communications that we believe may be of interest to you.

You can opt out of targeted advertising by adjusting your browser settings or advertising preferences.

Your Rights (GDPR)

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to your information
  • Request deletion of your information
  • Request data portability
  • Object to certain types of processing

If you would like to exercise these rights, please contact us at:

office@malasthenics.com

Your information may be processed outside of the UK or Europe, including in Canada and the United States, through Shopify and other service providers.

Data Retention

When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to delete this information.

Do Not Track

Please note that because there is no consistent industry standard for responding to “Do Not Track” signals, we do not change our data collection practices when such signals are detected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page.

Complaints

If you have concerns about how we process your personal information, please contact us at:

office@malasthenics.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://ico.org.uk/make-a-complaint/

Last updated: March 2026